Episode 1 · 1 hr 8 min
AI training that works: lessons in enterprise adoption
With Edward J.. Hosted by Sam Pitkeathly and Raphael Joseph.
What came up
- Training fails in week three, when the work goes back to looking like it did before.
- The people still using it had a manager who changed what the weekly review asked for.
- Measure one workflow before you train anyone, or you cannot tell adoption from attendance.
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Sam: Most of the training we see starts with the tool. The teams that keep using it start with one workflow and a number they already trust.
Edward: We ran a programme for about four hundred people. The ones who were still using it in week six were the ones whose manager had changed what they asked for in the weekly review. Everyone else had a certificate and the old process.
Sam: So the failure was not the curriculum.
Edward: The failure was week three. That is when the interesting part is over and the work goes back to looking like it did before. If nobody is asking for the new way, people stop.
Edward J.
Head of Learning, A regulated enterprise · LinkedIn
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